Cases, forms and customer requests need visible status and ownership.
Dominica is part of the Eastern Caribbean digital transformation agenda, with tourism, public services, resilience and SMEs as practical priorities. AI should support forms, customers, suppliers, payments, reporting and security.
Cases, forms and customer requests need visible status and ownership.
Procurement, inventory, suppliers and documents benefit from workflow.
Decisions require clean sources, common definitions and roles.
Trust requires access control, backups, logs and continuity.
| Area | Typical challenge | RSYS response |
|---|---|---|
| Data | Information is split between spreadsheets, email, forms and local systems. | Shared database, validation rules, roles and reporting definitions. |
| Automation | Requests, approvals, documents and status checks require manual follow-up. | Forms, tasks, notifications, approvals and audit trail. |
| AI | AI without verified data and human review creates risk. | Classification, summaries, forecasts and recommendations with controls. |
| Security | Digital operations increase the value of customer and operational data. | Access rights, logs, backups and risk management. |
Forms, case status, notifications and documents become faster and clearer.
Sales, stock, customers, invoices and follow-ups can use one source of truth.
Quality, delivery, suppliers, cost and availability become easier to control.
Dashboards connect cost, risk, service quality and performance.
| Stage | What happens | Result |
|---|---|---|
| 1. Process audit | Map forms, files, roles, systems and recurring delays. | Clear automation priorities. |
| 2. Data foundation | Database, permissions, imports, integrations and metrics. | Reliable foundation for workflow and AI. |
| 3. Workflows | Forms, tasks, statuses, notifications, documents and dashboards. | Less manual follow-up and better visibility. |
| 4. Controlled AI | AI in defined scenarios with quality measurement and human review. | Practical value with controlled risk. |
[1] World Bank — Caribbean Digital Transformation Project including Dominica. https://www.worldbank.org/en/news/press-release/2020/06/22/first-time-financing-by-world-bank-for-digital-economy-in-the-eastern-caribbean-approved-for-us94-million
[2] IADB — 2025 Cybersecurity Report for Latin America and the Caribbean. https://publications.iadb.org/publications/english/document/2025-Cybersecurity-Report-Vulnerability-and-Maturity-Challenges-to-Bridging-the-Gaps-in-Latin-America-and-the-Caribbean.pdf
[3] World Bank — Dominica country data. https://data.worldbank.org/country/dominica
[4] World Bank — country data and development indicators. https://data.worldbank.org/
[5] World Bank — Digital Development overview. https://www.worldbank.org/en/topic/digital/overview
[6] ITU — digital and cybersecurity indicators. https://www.itu.int/
[7] NIST Cybersecurity Framework 2.0. https://www.nist.gov/publications/nist-cybersecurity-framework-csf-20
[8] European Commission — AI Act. https://digital-strategy.ec.europa.eu/en/policies/regulatory-framework-ai
[9] European Commission — Data Act. https://digital-strategy.ec.europa.eu/en/policies/data-act
[10] OECD Digital Economy Outlook 2024. https://www.oecd.org/en/publications/oecd-digital-economy-outlook-2024-volume-2_3adf705b-en.html
[11] World Economic Forum — Global Lighthouse Network. https://www.weforum.org/impact/advanced-tecnologies-manufacturing-factories-scaling-innovations/
[12] Stanford HAI — AI Index Report 2024. https://arxiv.org/abs/2405.19522